Keerthana Krishnakumar

•Created and analyzed the weekly lead and opportunity performance reports and KPIs for Inside Sales APAC and EMEA. •Steered the performances by deep diving on the leads and opportunities worked on by the sales representative and providing reports on the same for both APAC and EMEA. •Responsible for manually creating and uploading leads and opportunities into CRM. •Created internal pages and updated confluence pages regularly with information related to marketing campaigns.

•Assigned leads, opportunities and emails to the respective inside sales EMEA departments. •Managed the team of external Sales and Retention Agents. •Maintained effective communication with marketing, sales, retention and customer support teams to build up support. •Modified the relationship- or account type for Enterprise, Mid-Market, Channel and Inside Sales Teams. •Defined statement of procedures and created process videos.

•Responsible for identifying data quality controls proactively. •Preparing project presentations. •Updating and analyzing KPI’s, status reports & publishing daily, weekly and monthly dashboard. •Assisted project manager in organizing, planning and implementing projects. •Managed Ad-hoc tasks and handled projects such as Legal Entity Identifier (LEI), Bank. Identifier Code (BIC), Swift directory mapping and other reconciliation projects of the bank.

Integrated knowledge in the field of Product Management, HRM & Digital Marketing

Integrated knowledge in areas of business administration, finance, economics and international negotiation.