Ing. Keramat Azizi

• Enrolling and managing Windows, macOS, Android, and iOS devices via Microsoft Intune. • Daily operations with Azure services, including Entra ID, Exchange Online, Teams Admin Center, Security and SharePoint. • Experienced in Jira, Confluence, and Insight for ticketing • Setting up and maintaining office Wi-Fi networks and VPN connections. • Strong expertise in Logitech devices and Microsoft Teams conference room solutions. • Coordinating and setting up new company offices • Managing mobile & SIM cards

• Enrolling and managing devices (Win, Mac, iOS) with endpoint management tools(Cisco Meraki) • Helping with automation for manual tasks • Onboarding new joiners and offboarding leavers • 1st and 2nd level technical supporting internal users (remote and on-site) (software and hardware issues on Mac and Win) • Create and update IT documentation in Confluence (including documents for company compliance, support and operations processes) • Daily tickets handling in Jira and supporting users in Slack channels

• Managing and designing network (based on Ubiquiti equipment) • Setting up VPNs and security configurations beside scheduling auto back up and firmware updates for network equipment • Administration Microsoft Azure AD and Office 365 • Administration of Microsoft Endpoint Management (Intune) for iPhone, Android and windows machine • Administration of Google Cloud Platform(GCP) and G-Suite apps • Daily works on Jira ticketing system and Confluence

Considerable subjects covered: Software Engineering, Micro-controller, The logical circuit, Computer Programming, Information Technology and Computer Networks, Operating Systems, Mathematics