Krisitina Stüber

Coverage of operations for the Front Office(FO)•Coordination of services between the Front Desk, Room Service, Housekeeping and Engineering•Customer Service Management of VIP Guest satisfaction interviews• Training the staff•Preparing Roster•Conducting Annual Appraisals for the colleagues•Evening Duty Manager once in a month•Supervising the reception during the absence of FO Manager•Complain Handling•Planning the training program for the FO•Interviewing new candidates during the absence of FO Manager

Supervision over the Front office & Butler Operation•Handling & Conducting Training for the Rooms Division Staff•Handling Guest Complaints and Setting up Corrective Action Plans•Conducts daily departmental briefings and provides input for regular Front Office/Butlers meetings•Coaches, Counsels and disciplines staff, providing constructive feedback to enhance performance•Ensures that all the guest preferences and remarks should be taken care on priority basis

Coverage of operations for the Front Desk(FD), Concierge, Bell staff and Guest Relations•Management of VIP correspondence from the General Manager•Customer Service Management of VIP Guest satisfaction interviews to increase guest services scores•Training the staff•Conducting Annual Appraisals for the colleagues•Implementing new guest's program such as «Guest of the Day»,«Reserved for you», «Shopping with Corinthia», «VIP Transfer», «Guest Rewards by Corinthia »

Business Development • Market Research & Intelligence • Key Accounts Customer Service • Commercial Contracts • Purchasing

Greeting and Escorting Guests • Explaining the Hotel Facilities • Following up with a Guest Preferences • Checking VIP rooms before guest’s arrival • Covering Front Desk Operations • Training Staff

Greeting and Escorting Guests • Explaining the Hotel Facilities • Following up with a Guest Preferences • Checking VIP rooms before guest’s arrival •

Online MBA in International Hospitality and Service Industries Management with Asset and Revenue Management Specialization

Master of Arts