Lakshmanan Paramasivam

• Register, prioritize, and track facility service requests using CMMS. • Assign work orders and coordinate with maintenance teams for timely completion. • Communicate request status and resolution updates to residents and stakeholders. • Escalate unresolved issues and maintain accurate service and closure records. • Prepare operational reports covering pending, completed, and recurring requests

• Managed guest check-ins, check-outs, room assignments, billing, and payments. • Responded to guest enquiries, requests, and complaints professionally. • Coordinated with housekeeping, reservations, and maintenance departments. • Maintained accurate guest profiles, transaction records, and shift reports. • Supported room availability updates and daily front-office operations.

• Handled guest arrivals, departures, room allocations, and account settlements. • Addressed service requests and coordinated prompt resolution with relevant teams. • Updated reservations, guest profiles, and operational records accurately. • Provided information about hotel services, facilities, and local attractions. • Completed shift handovers with clear documentation of pending requirements