Lazar Topchev

Created a new recruitment system, meeting shop and warehouse establishment goals. Successfully opened 13 stores in a month, hiring 350 employees, creating training plans, and ensuring adherence to work standards. Achieved a 30% staff increase in a month. Contributed to growing the chain of stores from 43 stores in 2015 to 124 in 2023, establishing T MARKET as Bulgaria's second-largest FMCG chain of stores with over 2500 employees. Have led a team in hiring over 10,000 employees for the period of 8 years.

Managed recruitment processes, training policies, and compensation and benefits. Led the implementation of Operational Programme Human Resources Development and SAP/ R3. Effectively implemented insurance and card payment projects, contributing to the company's overall success. Successfully elevated work satisfaction by conducting internal climate surveys among 3000 employees. Developed strategies for employer branding to foster a positive internal atmosphere.

Streamlined gas stations operations through optimization initiatives, devised comprehensive instructions and procedures, conducted staff training sessions, and proficiently managed customer complaints to ensure a seamless and customer-focused retail environment.

Played a pivotal role in the human resources department by actively contributing to the development of comprehensive training plans and programs. Took charge of facilitating engaging staff training sessions, fostering a culture of continuous learning and skill enhancement within the team. Actively participated in the staff recruitment process, ensuring the acquisition of talented individuals aligned with the organization's goals and values.