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Lena Ziegler

Angestellt, Team Lead Customer Experience Management, Mercedes-Benz Leasing Deutschland GmbH
Abensberg, Germany

Skills

Digitale Transformation
Digitalisierung
Automotive
Mobility Service
Projektmanagement
Stakeholder-Management
Market Research
International experience
M&A
Blockchain
Intercultural awareness

Timeline

Professional experience for Lena Ziegler

  • Current 1 year and 9 months, since Jul 2023

    Team Lead Customer Experience Management

    Mercedes-Benz Leasing Deutschland GmbH

    Themen im Team: - CX Steuerung, Strategie und Integration in Mercedes-Benz - Definition und Aktivierung von Kundensegmenten und einer kundenzentrierten Arbeitsweise - Steuerung eines Feedbackformats für eine integrative Zusammenarbeit mit dem Handel - Sales und CX Trainings Richtung Handel und Mitarbeiter - Koordination und operative Steuerung einer umfassenden Auslagerung (Sales) - Gesamthafte Übersetzung der Kundenzentrierung in die Organisation (no customer centricity without employee centricity)

  • Current 3 years and 1 month, since Mar 2022

    Team Lead Sales Excellence & Transformation

    Mercedes-Benz Leasing Deutschland GmbH

  • 1 year and 2 months, Jan 2021 - Feb 2022

    Projektmanager Sales & Marketing

    Mercedes-Benz Leasing Deutschland GmbH

  • 2 years and 3 months, Oct 2018 - Dec 2020

    INspire - the Mobility Lab Trainee

    Daimler Mobility AG

    Top Talent Trainee Programm seit 08/20 Projektkoordination Sales & Products 05/20 - 08/20 Global Collections Task Force Mercedes Benz Bank 02/20 - 05/20 Strategy Daimler Mobility 10/19 - 02/20 Lab Phase: Artificial Intelligence 08/19 - 10/19 Sales & Marketing Denmark and Sweden 05/19 - 07/19 Support Executive Team des CEO Daimler Mobility AG 02/19 - 04/19 Strategisches Portfolio Management Daimler Mobility Services 10/18 - 01/19 Transformation Office Mercedes-Benz Bank

  • 3 months, Jul 2018 - Sep 2018

    Interior Systems & Technology Trends and Innovation

    Continental AG, Continental Automotive GmbH

    Interior Systems & Technology Trends and Innovation

  • 1 year and 4 months, Mar 2017 - Jun 2018

    Division Interior: Strategy & Business Development

    Continental AG

    - Qualitative und quantitativen Marktforschung - Sammlung, Dokumentation, Analyse von systematischen Informationen über M&A Targets - Beobachtung von Mitbewerbern - Analyse und Entwicklung von Trends im Mobilität Marktumfeld, um kontinuierliche Verbesserungsvorschläge bzgl. Kundensegmentierung und Portfolio zu erarbeiten - Eigenständige Vorbereitung von Berichten und Präsentationen zur Unterstützung von Portfolio- und Roadmap Entscheidungen - Unterstützung bei In-House Consulting

  • 4 months, Jun 2016 - Sep 2016

    Corp. Controlling Daimler HQ

    Daimler AG

  • 6 months, Jul 2015 - Dec 2015

    Loans Agency

    UniCredit Bank AG, London Branch

    Department: Loans Agency

Educational background for Lena Ziegler

  • Current 8 years and 6 months, since Oct 2016

    M. A. in European Business Studies

    Ostbayerische Technische Hochschule (OTH) Regensburg

    Current grade average: (1.1); Master Thesis: The Blockchain Revolution - Opportunities and Threats for Automotive Tier 1 Companies

  • 10 months, Aug 2014 - May 2015

    Business Administration

    University of South Carolina Upstate

    Economics and Finance

  • 3 years and 10 months, Oct 2012 - Jul 2016

    International Business

    University of Applied Sciences Landshut

    Bachelor of Arts (1.2); Major: Economics and Finance; Bachelor Thesis: Mergers and Acquisitions: Valuation Methods

  • 9 months, Sep 2010 - May 2011

    Spanish Language

    Escuela Oficial de Idiomas de Vigo

Languages

  • German

    First language

  • English

    Fluent

  • Spanish

    Intermediate

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