Leung Karvester

Instruction & Engagement: Delivered IELTS/TOEFL and entrance prep, raising pass rates 30% with tailored strategies. Promoted upsell courses via data analysis, boosting renewals 20%, and represented programs at events, converting 15+ families quarterly. Cut parent inquiries 40% through biweekly reports; trained 5+ hires in client communication. Partnered with STEM teachers and led conferences, achieving 95% satisfaction.

Academic Support & Retention: Designed study plans for 50+ students, tracking progress biweekly to close grade gaps by 25%. Coordinated with teachers on strategies, flagged at-risk students via dashboards. Reported progress to parents monthly, facilitating tri-meetings to boost satisfaction by 30%. Monitored class hours with CRM tools, reducing lapse rates by 20% and upselling trial packages, converting 15% into renewals.

Translation & Compliance: Translated EB-1A immigration materials (credentials, records, recommendation letters) from Chinese to English, ensuring USCIS compliance. Adapted culturally specific terms (e.g., titles, awards) into accurate U.S. equivalents to improve clarity. Conducted quality checks against USCIS manuals, cutting RFE risks by 30% for reviewed cases.