Liling Xu

Independently established own tea brand and product market ·Developed new customers and maintained long-term relationships ·Organized regular tea events, gatherings, and tea experiences such as picking and production ·Created company rules, led and trained tea masters ·Developed small tea rooms into tea club mode, expand the business scope and increase catering.

·Responsible for Apple projects in phases PTO/NPI/MP, data maintenance ·Supported production planning, warehouse control, and order tracking ·Supervised customers (FCST) and conducted internal meetings ·Coordinated order processing, complaint management, and visits ·Managed resources and resolved customer issues and complaints

·Processed orders, quotations, and sample orders ·Communicated regularly with factory and customers regarding production ·Monitored issues, punctual deliveries, and product quality ·Organized shipments and sent information to international clients on time ·Prepared and processed export documents ·Completed tasks as assigned by manager

·Handled and tracked daily customer inquiries ·Processed orders and invoicing ·Completed various administrative tasks and order tracking

·Assisted in customer order processing and factory tracking ·Responsible for communication and translation for business meetings ·Assisted in order follow-up ·Tracked and followed up shipments