Linda Selm

 Responsible for implementing methods to improve area operations, efficiency and service to both internal and external customers.  Directs the development, analysis and implementation of performance objectives, staffing, scheduling, call forecasting and reward/recognition programs.  Demonstrates ownership of the overall department performance by supporting, motivating and creating a positive work environment for all associates  Monitors and evaluates staff performance levels and develops performa

Customer Service/Sales Unit Manager  Provide leadership, guidance and motivation to a team of 25 to accomplish sales and quality goals. Led two sales team consistently to the top 15% of the organization for sales. Primary team in Card Activation led the division for nine out of ten quarters.  Participating in change initiatives to achieve and/or improve business results. Managing team specific trends for performance improvement with peers and subordinates. Department Audit focal for complian