Loris Capitani
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Loris Capitani
- 6 Jahre und 3 Monate, Feb. 2018 - Apr. 2024
Technical Support 2nd Level
Odissea GmBh
Troubleshooted hardware, software, and network issues. Collaborated with vendors to resolve complex problems. Communicated with clients to identify and fix computer issues. Provided feedback to product development and engineering teams. Utilized ticketing systems to track and prioritize customer requests. Remotely installed programs and applications. Tested new software and hardware and maintained relationships with internal development teams.
- 9 Monate, Sep. 2022 - Mai 2023
Technical Support Manager 2nd
Odissea GmBh
Monitored and improved customer service standards. Collaborated with cross-functional teams to share knowledge and best practices. Audited support procedures and promoted standardization. Created strategies to increase customer retention. Resolved complex customer issues to minimize business impact. Maintained relationships with internal development teams.
- 2021 - 2021
Web Developer, Odissea GmBh
Odissea GmbH
- Corporate website creation - Enhanced functionality and appearance of the website and repaired functionality issues. - Kept software up to date and monitored website for security vulnerabilities to boost overall security. - Tools used: WordPress, HTML and CSS
- 2021 - 2021
Web Developer
Engage IT Services S.R.L
- Corporate website creation - Enhanced functionality and appearance of the website and repaired functionality issues. - Kept software up to date and monitored website for security vulnerabilities to boost overall security. - Tools used: WordPress, HTML and CSS
- 1 Monat, Nov. 2016 - Nov. 2016
Web Developer
Perla Sara Servizi
- Corporate website creation - Enhanced functionality and appearance of the website and repaired functionality issues. - Kept software up to date and monitored website for security vulnerabilities to boost overall security. - Tools used: WordPress, HTML and CSS
- 1 Monat, Apr. 2016 - Apr. 2016
Web Designer
Music Label
Sprachen
Italienisch
Muttersprache
Englisch
Gut
Deutsch
Grundlagen
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