Lorna Ayako

Processing Payroll for all Full time employees and Labour Supplies through the ERP system.

•Prepare office operations documentations. •Handling shipment logistics. •Business correspondence. •Maintaining files. •Prepare agendas . •Compile, transcribe, and distribute minutes of meetings. •Making travel arrangements for the executive director. •Performing HR duties at the branch office while liasing with the main office.

•Software Analysis and Development •Report Building •Help Desk for the Systems •Installation and configuration of s/w and h/w. Key Achievements: •Developed a fully functional up to date systems -: ERP, HRMS, CRM •Developed Standard Reports for the systems •Developed Business Intelligence Portal •Trained members of staff and came up with documentation for the new system.

•Handling client requests and complaints •Handling client accounts •Registering calls that have not been resolved and escalating to superiors •Updating the website •Organizing for seminars and conferences hosted by the company through hotel bookings, conference hall bookings and logistics. •Switchboard management •Greeting clients and visitors and assisting them appropriately

Management Information Systems, Software Development, Strategic Management, Financial &Accounting, Statistics&Calculus

French

Employment Law , Health and Safety Workplaces , Labour Relations , Recruitment and Selection, Training and Development , Performance Management , Total Compensation Management and Strategy.