Lucie Achte
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Lucie Achte
- Current 12 years and 2 months, since Apr 2014
Customer Service Representative For European Market
SML
Listening and responding to customers´ needs and concerns. Reception and processing of orders from customers utilizing our internal CRM system. Determining charges and oversee billing and payments, Resolving service and product problems by clarifying the customer´s complaint, determining the causes and selecting the best solution to solve it.
- 3 years and 4 months, Mar 2007 - Jun 2010
General Service Manager
French and German School of Shangai
Management of two chinese persons. Budget Management 6 ME/year Create and maintain long term partnership with suppliers to promote feed back and improvement (transport, food, library, cleaning...). Management of Request For Proposal process up to final contract. Organization of events.
- 4 years and 9 months, Jun 2002 - Feb 2007
After school Activities Manager
French School of Shanghai
Creation of an association to provide sport, art and cultural activities for children for the French School. Recruitement and management of a team within 40 people. account responsability. Creation of the activities schedule, communication, manage applications and follow up.
- 2 years and 7 months, Jun 1999 - Dec 2001
Head of administration with the customer Service
Kertel
Creation and organixation of the Service in charge of the written correspondences with our customers. Management of a team of 12 persons
- 2 years and 9 months, May 1996 - Jan 1999
Head of Cashier and Customer Service
Castorama
Management of a team of 22 persons. Recruitment, training and following. Organization of the department
- 1 year and 8 months, Sep 1994 - Apr 1996
HEAD OF CHILDREN DEPARTMENT
kiabi
Manage12 persons sell and organize.
Ausbildung von Lucie Achte
- 1 year and 10 months, Sep 1992 - Jun 1994
Management
IAE Lille
- 2 years and 10 months, Sep 1989 - Jun 1992
Business Administration
ESAD Lille
Sprachen
English
C1 (Fließend)
French
C2 (Verhandlungssicher / Muttersprachlich)
German
B1-B2 (Gute Kenntnisse)
Chinese
A1-A2 (Grundkenntnisse)
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