Lucija Tovilo

- Coordination of the Frankfurt office - Management and oversight of external service providers - Guest relations and hospitality management - Planning and execution of internal and external events

- Supervised front desk operations and trained staff - Coordinated with housekeeping and maintained accurate records - Managed daily hotel operations independently, including guest services and staff coordination - Handled guest inquiries, requests, and complaints - Assisted at the bar and supported food & beverage operations as needed - Maintained accurate records for reservations, billing, and minor bookkeeping tasks

- Managed check-ins, check-outs, and reservations - Provided food service and kitchen support - Assisted guests and resolved inquiries efficiently

- Supported daily routines, including meals, play, and personal care - Assisted in planning and running educational and social activities - Maintained records and communicated progress with supervisors and families - Assisted in community programs and event organization - Documented care and communicated with families

- Managed reservations and front desk operations - Assisted guests with information and services - Handled billing and coordinated with housekeeping

- Delivered food and beverage service - Maintained dining area cleanliness - Assisted with events and resolved minor guest issues