Ing. Luis F. Peña Bernal

Analysing and determining car prices in real-time, based on in-depth market research for countries such as Germany, Spain, Portugal and Italy Leading negotiations with internal and external employees to achieve a 15% profit on every auction Setting market prices-and competitor analyses for the international car market Educating and onboarding new starters for the pricing department

Managing the most successful dealership (out of 13 branches) and maintaining a customer satisfaction rate of over 96% for 6 consecutive months Exploring and building strong relationships and networks with customers for new business and upsell opportunities Implementing and adapting the Kaizen Program, to assure and improve the quality of customer service Developing more efficient processes within the organisation. Managing a team of 60+people

Being accountable for monitoring and achieving maintenance service requests for Toyota vehicles Reviewing all activities and requests performed by outside contractors for cost-effective operations Inspecting and optimizing vehicle supplies by enhancing the request platform

Coordinating and training a team for quality inspections such as transmission, engines, electronic systems Assuring product quality by reviewing and re-processing maintenance according to Mercedes-Benz standards

Automotive Management

Technical Automotive Engineering

Automotriz