SERV&SENS is a company specialised in Strategic Service Management. SERV&SENS assists large and medium size businesses to differentiate their service offerings and add more value for their customers through field services
professional services and sales organisations.
SERV&SENS develops and tests innovative service management tools and methodologies in conjunction with a world-wide network of customers; assisting them to innovate and identify successful business strategies and best practices through facilitated experience sharing.
SERV&SENS's approach is collaborative and driven by transfer of knowledge
methodologies and tools.
Services Improvement Methodologies
Field Service Management News and Market Data
Customer Service Experience Management Consultants
Service Outsourcing Capabilities
Functional Economy Publications
Sustainable Economy Publications.
Co-founder & CEO
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Type of organization:
Privately held company
Executive (VP, SVP, etc.)
Technology Service Management Consultants
SERV&SENS is a company specialised in Strategic Service Management. SERV&SENS assists large and medium size businesses to differentiate their service offerings and add more value for their customers through field services, support centres, professional services and sales organisations.
09/1990 - 06/1991
Université Jean Monnet de Saint Etienne
Commerce International, DTA Affaires Européennes
High Technologies (machine vision
support service software).
Marketing and Business Development
Process and Engineering Industries.
Field Service Management