Maani Vahabi
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Maani Vahabi
- Bis heute 1 Jahr und 5 Monate, seit März 2024
Freelance Product Owner | CRM & CX Consultant
Fiverr
CRM System Implementation Consultant: Implemented CRM systems to improve customer interactions and reduce complaints. Customer Experience Strategy Consultant: Executed strategies to enhance customer experience and increase satisfaction. Led development of a scalable internal tooling roadmap aligned with company growth, collaborating with stakeholders across departments. Identified CRM inefficiencies and restructured workflows to improve operational speed and reduce manual effort.
- Bis heute 1 Jahr und 5 Monate, seit März 2024
Product & Operations Leader | CRM Strategy | Customer Experience Optimization
Fiverr
- 1 Jahr und 1 Monat, Okt. 2022 - Okt. 2023
Director of Product Management & Operations
Fly today
Optimized B2C travel platform to boost conversion and retention via A/B testing and UX improvements Developed and scaled internal CRM systems, automating workflows to support growth Defined OKRs and KPIs, aligning tools and processes with business goals Led Agile ceremonies and cross-functional collaboration to enhance delivery Trained stakeholders and drove adoption of new systems and tools Championed continuous improvement by identifying inefficiencies and implementing solutions
- 2 Jahre und 2 Monate, Sep. 2020 - Okt. 2022
Lead Product Owner
Huawei Technologies
Built and launched a contact center with integrated CRM and telephony systems Hired and trained 50+ support agents, improving service readiness Reduced response time via automation and multi-channel support Implemented CRM strategies to lower churn and boost retention Deployed AI chatbots and automated reporting for efficiency Defined OKRs, KPIs, and QA standards aligned with business goals
- 5 Jahre und 11 Monate, Nov. 2014 - Sep. 2020
Senior Product Manager
Hezardastan Holding
Increased app installs via targeted campaigns Reduced response time through process automation Boosted engagement by improving user experience Conducted user interviews and analyzed behavior data Collaborated with stakeholders for product discovery and prioritization Designed and ran A/B tests to improve feature adoption and reduce drop-off Analyzed results and applied insights to product improvements Enhanced customer experience with personalized outreach
- 1 Jahr und 1 Monat, Nov. 2013 - Nov. 2014
Junior Product Manager
Events Entrepreneurship Association
Generated 1.5 billion IRR from ticket sales and 500 million IRR from sponsors. Improved workflows, boosting customer and partner satisfaction. Coordinated event logistics and managed a 10 billion IRR budget
Led UX/UI design for Handles Banken, reducing user interaction time. Increased user satisfaction through responsive designs and modern principles.
Ausbildung von Maani Vahabi
- 2 Jahre und 1 Monat, Aug. 2011 - Aug. 2013
Design, Interaction in Game Technology
Blekinge Institute of Technology
- 4 Jahre und 1 Monat, Juni 2007 - Juni 2011
Information technology management
Multimedia University
Sprachen
Englisch
Fließend
Persian
Muttersprache
Deutsch
Grundlagen
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