Ing. Magdy saeed Mostafa

•    Build and Manage offshored operation Teams for VBTS Germany ,achieve all Operation and Strategic KPI ensuring that customer service levels (SLAs) are achieved for all in-service technology services •    1st  level of Managerial and Technical Escalations for all operations related to Fixed Products for Enterprise and Carrier Customers •    Act as the process owner for operation team and support  the  Senior Manager in the formulation of  policies, standards and procedures across Technology.