Mahboob Alam

Design and implement security architectures using Next-Genration-Firewalls like FortiGate, Palo Alto and Juniper SRX products, ensuring a robust, scalable, and secure IT infrastructure.Develop and enforce security policies and access control measures, leveraging the capabilities of Next-Genration-Firewalls to ensure the integrity and confidentiality of data.

Firewall Configurations (Static-NAT / Firewall Policy Rules / Port Forwarding) VPN Configurations (IPSec Site-to-Site/ Remote). LAN/WLAN/WAN Network Availability, Security and Troubleshooting. Docsis 3.0/3.1 Logical Deployment and Planning for Multiple Clients. Developing CMTS configurations templates and strategies for multiple CMTS platforms. Developing Core side configuration for Juniper MX-Series, Cisco ASRs and etc. Maintain and tune Docsis access network to provide high reliable Broadband service.

• CMTS provisioning I-CMTSes and M-CMTSes: Cisco UBR10K,,Arris C4 and E6000 • CMTS capacity upgrade. • Maintain and tune access network to provide high reliable service for our customers • Solving daily incident that come from second line or other teams • Working closely with engineering team on network design and incidents • Preparing and executing changes to improve network performance or solve issues • Reviewing changes prepared by other teams

Kosmos IT Services, Serving in Germany, Switzerland, Italy, France, Luxemburg, Portugal and Spain offering professional IT Services, Network Support, Technical support and Managed IT Services (Level 1 and 2) across the Europe.

• Configurations and Troubleshooting of Advanced Core Routing. • Commissioning of Network services like Video on Demand (VOD) & IPTV. • Provide functional and technical support, troubleshooting, diagnosing hardware and software problems of Set-top-BOX. • Coordinating with the NOC Team. • Coordination with upstream/backbone internet provider. • Monitoring, maintenance & configuration of Multiple site Nodes. • VOD Research and Development, Testing. • Leading the Customer Support Team.

We are Global IT and Network Support Partner of Olympic Support UK, HCL and many other World Famous Companies. MY Job responsibility is to provide all kind of IT Help desk support and Network support(Level 1 and Level 2) in region of Europe (Germany, France, Switzerland, Luxembourg and many more). Providing Network Support for Cisco Router/Switches/Firewall. Providing all kind of Support for Data Center Servers.

Network design, deployment, Security, Operations and Maintenance of two Data Centers, Hosted Data Center and Enterprise Data Network Operations and maintenance of more than 200 devices including Cisco Routers, Switches and Security Appliances Ensure service level agreements are meeting in accordance with policies and procedures defined with other Clients of Wateen Telecom (PIA, Civil Aviation Authority, Warid Tel, Bank Alfalah, , Allied Bank, Fysal Bank and Lahore School of Economics)

Managing a shift of 80 to 100 agents on the floor. Synchronization with all concerned teams like O&M, SDS and Field Engineers. Daily Shift Reports and Shift Highlights. Daily Refresher Updates, Attendance Record and Break schedule Designing. Case Escalation and highlighting internal and external issue of customer care. Coordination with the management. Training of agents newly/existing.

Management of the consumer client technical issues regarding network or equipments. On call resolution of consumer client complaints using network management system. Synchronization with all concerned teams like O&M and Field Engineers.

Computer Networks