Matthew Maillet

* Resolved complex technical issues across multiple technologies, reducing incident resolution time by 30%. * Designed and implemented tailored solutions for clients, increasing customer satisfaction by 25%. * Handled escalated cases from junior team members, cutting backlog by 20% and improving team efficiency.

* Tested and documented SpanSet’s proprietary WMS used by 50+ users, recommending UI and database improvements that enhanced system performance.

* General IT support for Indian Head Naval War Center. Experience with LIMS, Data Modeling, IT Contracting, programming, and network security.

* Principal Operator of the AFATDS Artillery Targeting System which provided firing data for up to 6+ howitzers. * Expert in computing firing solutions for howitzers, utilizing both manual and digital methods

* Gained hands-on experience in vulnerability assessments, penetration testing, and incident response * Implemented security measures including firewall configurations, encryption protocols, and SIEM tools * Performed risk assessments and security audits using tools like Wireshark and Nmap

* Focused on programming, networking, cybersecurity, and enterprise database systems. Developed a strong technical foundation through hands-on coursework and labs aligned with real-world IT infrastructure and security practices. * Inducted into Tau Beta Pi National Engineering Honor Society for academic excellence and leadership.

* Completed foundational IT coursework with a focus on secure data management, C++ and Visual Basic programming, and core cybersecurity concepts. Gained experience with system architecture, user access controls, and basic threat mitigation strategies — establishing a strong technical base for advanced security training.