Mahedi Hasan

• Prepare and configure laptops and IT equipment for new employees. • Deliver first-level IT support to over 115 employees, resolving hardware, software, and connectivity issues. • Assist in periodic reviews of user permissions and system logs to maintain security and efficiency. • Test and document cloud-based IT tools and SaaS integrations used across departments. • Manage user identities and enforce access policies using JumpCloud. • Support malware detection, threat analysis, and endpoint protection.

Workplace: Munich Airport (Flughafen München) • Managed seat allocation, travel document checks, luggage and visa verification, gate coordination, and passenger assistance for 300-500 passengers daily at Munich Airport. • Ensured smooth boarding process and provided exceptional customer service to passengers. • Collaborated with team members to streamline operations and enhance overall airport experience.

• Mapped over 100 of Legal Technical Regulations and Standards for target countries. • Supported the activity of Requirement Engineering of Technical Requirements and worked in Polarion platform for requirement derivation. • Managed and optimized digital platforms and systems. • Coordinated and supported in structuring the Legal Technical Regulation list. • Helped prepare compliance documentation and reports. • Provided administrative support to the Technical Compliance Management team.

Team: R&D • Contributed to the design and implementation of a prototype Kubernetes Job Scheduler, supporting efficient job execution for over 200 concurrent users. • Developed a web application (APIs) using Golang and Gorilla Mux. • Collaborated with Software Development and R & D Team.

• Designed and implemented an internal SharePoint website, enhancing collaboration and project visibility for over 3,000 employees. • Assisted in the migration of data to enhance efficiency and accessibility.