Mahmoud Mohamed

• Install and configure computer systems and applications. • Troubleshoot systems and applications by running diagnostics on malfunctioning hardware or software, finding solutions for any issue, and implementing them through TeamViewer for customers. • Restore files and make a backup. • Troubleshooting Hardware Problems. • Updating computer software. As well as upgrading hardware and systems.

• Establishing the project from scratch, starting with choosing laser cutting machines and printers, my experience in design and marketing, choosing computers, cameras and appropriate devices. • Implementing, Managing and Monitoring Network Devices. • Configured hardware, devices and software to set up work stations for employees. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Managed day-to-day business operations.

• Installed, modified and repaired software and hardware to resolve technical issues. • Patched software and installed new versions to eliminate security problems and protect data. • Trains users on proper use of hardware and software. • Manages and monitors problem tickets, analyze incidents and determine support required. • Write reports on the status of all hardware and software in the company. • Set up new users' accounts and profiles and deal with password issues on Windows Active Directory.

• Record events and problems and their resolution in logs. • Follow-up and update customer status and information. • Identify and suggest possible improvements on procedures. • Technical Troubleshooting. • Hardware and software Configurations.

• Assessed, troubleshot and repaired various machines such as desktops, printers and sorters. • Helped streamline repair processes and update procedures for support action consistency. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Designing posters, prints and designs for social media.