Maida Ključo

- Managed intake, triage, and initial assessment of safety cases in compliance with PV regulations and SOPs - Reviewed medical and source documents to extract and evaluate relevant safety information for case tracking and follow-up - Assessed case details and flagged potential safety concerns according to internal guidelines - Translated medical documents from German to English to support case documentation and team review - Performed literature screening of German-language medical and scientific journals t

- Performed full data entry of ICSRs in Arisg, ensuring accuracy and compliance with applicable PV regulations, client-specific requirements, and company standards - Translated medical documents from German to English to support case documentation and team review - Applied MedDRA and WHO-Drug coding to medical data, supporting proper classification and analysis of safety information - Supported effective management of ICSRs from all sources, maintaining regulatory compliance and timely reporting - Maintain

- Provided direct pharmaceutical care, dispensing medications, and counseling on drug use and lifestyle changes to improve health outcomes - Ensured that all pharmaceuticals were dispensed according to regulatory requirements and helped patients manage chronic diseases through medication management and counseling - Developed stronger interpersonal skills, focusing on creating positive relationships with patients and enhancing the overall customer experience

- Responsible for overseeing pharmacy operations, ensuring staff compliance with legal and ethical standards, and maintaining accurate patient records - Directed inventory management and the ordering of medications, handled financial transactions - Responsible for ensuring the smooth running of the pharmacy, optimizing customer care, and improving patient satisfaction

-Provided expert counselling on the safe use of both prescription and non-prescription medications, managed pharmaceutical care for patients, and ensured the proper storage and dispensing of medications - Involved in the management of drug inventories and ensuring the compliance of pharmacy practices with national health regulations - Participated in the continuous education programs for pharmacy staff

- Managed daily pharmacy operations, including medication dispensing, patient consultations, and providing detailed drug information - Worked closely with healthcare providers to ensure accurate prescriptions and medication use - Conducted inventory management and ensured the safe and effective use of all pharmaceutical products - Developed strong customer service skills, providing clear guidance on over-the-counter medications and health products

- Gained foundational knowledge in pharmaceutical practices, working under the guidance of licensed pharmacists - Responsibilities included assisting in dispensing medications, providing patient counselling on medication use, ensuring compliance with regulations - Learning to manage pharmacy inventory