Makesh Sundar

Technical Consulting Engineer (June 2018 till date): • Project Coordinator and Technical Lead for Service Now migration. • Project Coordinator to migrate customers from legacy platforms (RMS, PNOC) to the latest one (CMSP). • Knowledge Management Champion - to migrate the internal KEDB to Service Now. • Platform Acceptance Engineer, to transition CMSP platform from Build to Production. • Platform Stabilization Engineer, handling Proactive Event Management, Capacity Management and Problem Management.

• Managed a team of 6 people supporting Cisco developed tools. • Primary point of contact for Senior Management to drive transformation initiatives. • Maintain team's performance KPIs through Tableau, Salesforce and Service Now. • Program Manager for Service Onboarding Projects (transitioning tools from Engineering to Operations). • Project Manager for a couple of internal projects - 1. Application Migration across APJC and EMEAR, 2. Customer Data Quality Improvement for Better Delivery Accuracy.

• Administration of Cisco's application servers (sold as a part of Cisco's service contracts) installed in various Cisco customer networks. • Remote installation support for Cisco UCS hardware, software and security patches. • Troubleshooting Linux/UNIX, Networking and Application related issues. • Automating the basic routine tasks and custom requests using Shell/Python scripting. • Work as a point of contact from Service Delivery team for Product/Service improvement

• System Administration of UNIX (Solaris and AIX) and Linux Servers, performance tuning and patch management. • Managing Compute Servers (IBM WebSphere, Squid proxy, Zimbra mail, and FTP Servers) and Storage Servers (SAMBA and NAS). • System Administrator (Application Support) for Kurnia Insurance project (Malaysia) - IBM WebSphere. • Implemented and Integrated Servers in Coimbatore Corporation - Linux Mail Server, Domain Server and Internal Chat Server using single sign-on authentication