Marco Fiorini

I am responsible for customer service in 15 countries. I take care of the creation of order and delivery processes, transport dispositions, transport dispositions as well as the complete processing of complaints/returns. New customer acquisition (acquisition) - presentations, analysis creation and observation of market and sales trends are also part of my tasks.

Responsible for healthcare customer support for each country.My task was to create customers in the different countries via SAP, maintain customer relationships, Creating order and delivery processes, complete handling of complaints/returns and transportation dispositions. The creation of reports for the division management . As well as recording and maintaining customer specific work instructions were also part of my duties. Part was the execution of financial processing with electronic invoice processing.

I was responsible for sales, customer service and new customer acquisition, as well as for data collection and order entry To increase sales, I developed marketing measures and implemented them on the basis of projects. The main task was also the implementation of assortment change for the optimal increase in sales.

Auszubildender Kaufmann im Einzelhandel Warenverkauf und Beschwerdemanagement Datenerfassung und Bestellerfassung Arbeiten mit Warenwirtschaftssysteme

Why sales management: Sales management is the task of a company's management to cover all functions in the company that are designed to achieve sales. This includes, among other things, the areas of activity of sales financing, organization and planning, sales policy and market research, pricing policy, advertising and sales, as well as marketing.