Jeff Bastien

Sales controlling / Sales intelligence Contract management Development of standardized sales processes Definition of important touchpoints along the Customer Journey Evaluation and analysis of statistics and sales reports Definition of project specific KPI's and reporting structures

Sales, Service and Employee management Hiring, training, coaching and appraisal of employees Day-to-day operations management Budget management and forecasting Lead meetings and training workshops to improve performance Consistently hit and surpassed monthly and quarterly objectives in sales and service Drove the center to overall revenue growth Contract negotiations and controlling Complaint management Organized participation at trade fairs to increase lead generation

B2C sales to customers of many nationalities Consultation of clients to assure continued product satisfaction Consistently reached and surpassed individual sales objectives Integral to training of new sales and service staff Represented the company at trade fairs and marketing events

B2C selling of English language programs to all nationalities Conducted regular consultations with clients to assure continued product satisfaction Focus on all sources: inbound, outbound and internal (renewal/referral) in order to maximize revenue potential Represented the company at trade fairs and marketing events Cooperated on developing and implementing sales and marketing strategies to increase both lead and revenue generation

Teaching Assistant Grantee

Junior Year in Munich Study Abroad Program

Dean's List - 1996-2000