Marco Tonsi

Processing and monitoring orders online,Escalating issues and complaints to second liners or management,Maintaining a log of open issues and keeping customers informed of any progress.

Processing and monitoring orders online,Escalating issues and complaints to second liners or management,Maintaining a log of open issues and keeping customers informed of any progress.

Answering calls and emails while managing customer queries and complaints,Helping customers accessing their software online,Providing customers with support while maintaining a high quality of service;

Selling advertisement pages in a shoe magazine driving across Italy according to target;Developing my personal business by cold calling, setting up appointments;Overseas business travelling (international shoe fair in China, U.S.A, Russia);Implementing sales strategies to maximise the revenue; market study;Finding new customers & classifying by region;

Selling with target on a commission basis in 5 luxury shops;Team management, staff training;Communicating promotions and advertising products in the ship magazine,Managing and inventorying stocks;Arranging stock on shelves in sales area.

Dealing with shipping companies by phone and emails to organize international transport;Ensuring that international supply chain solutions are executed and delivered in line with customer expectations and contractual obligations;Coordinating the shipment, from the supply chain including overseas partners and international freight providers, through customs, to local warehouse, distributors and local suppliers.

Selling shoes Business to Business driving across Italy;Finding new customers via telemarketing and sales to sales promotion;Conducting in-store promotions, events and product training seminars;Taking part to international shoe fairs (Las Vegas, Moscow, China, Milan);Achievement of agreed targets and quotation for existing business and growth;