Marin Mavrev

• Recruitment interview for new agents and assistance in hiring process regarding their sales and communication skills and IT knowledge level • Train and coach individuals and groups on sales of HP PC and Print solutions. • Observe and document skill levels for information of management team (KPI reporting) • Create and implement structured and consistent training processes, implementing new product training methods and competitive intelligence and best practices.

Inbound Sales assistant for the region of Bulgaria in Microsoft Sales Department • Managing customer’s sales requests through phone and chat • Evaluating communication/soft skills of agents in Bulgarian language through Monitoring

• Recruitment interview for new agents and assistance in hiring process regarding their sales and communication skills and IT knowledge level • Delivering trainings for New Hires ( durance 2-3 weeks) Soft skills, Sales training Product training • Continues education and coaching of existing agents on newly launched products /solution • Online and phone assistance with end-user and partner’s communication in EMEA region

• Sales (B2B) and account management for Bulgaria, South Africa and Nigeria • B2B communication and driving revenue through phone and email. • Dell product and Programs assistance to resellers through Channel Sales Model. • Escalation point for Dell IT resellers for the countries of Bulgaria, South Africa and Nigeria.