Márk Péter Gyóni

Leading business-critical IT services across Germany, the USA and China, managing an international team of 11. Driving service excellence, governance and continuous improvement across 70+ industrialization projects in manufacturing IT. Implementing agile, DevOps-based ways of working, strengthening knowledge transfer and ensuring stable, efficient service delivery across international teams and locations.

Led IT operations supporting manufacturing environments across Europe, managing a team of six application specialists. Improved service quality, prioritization and operational transparency. Coordinated international rollouts, go-lives and service transitions while contributing to budget planning, service strategy and operational performance.

Led infrastructure operations and cloud transformation initiatives, including the migration of 90 on-premises applications to Microsoft Azure. Improved operational stability through standardized cloud operations and Terraform-based automation. Reduced network service acceptance lead time from five days to two days through process optimization and improved collaboration.

Managed business-critical application services for DPDHL, focusing on service quality, SLA performance and escalation management. Coordinated application operations teams and cross-functional initiatives, supporting application lifecycle management, infrastructure changes and migration projects. Ensured reliable service delivery and effective stakeholder communication.

Led incident management for enterprise IT services, coordinating major incidents, escalations and root cause analysis. Improved SLA-based processes and operational collaboration, reducing critical incidents from over 100 per month to fewer than 10. Applied ITIL practices to strengthen service stability, incident resolution and continuous improvement.