Mark Klang

• Responsible for building, growing & managing the online community for multiple games • Responsible for all communications with the comminity on social media & forums • Creating & Publishing high-quality content for social media, forums & blogs • Voice of the brand & dev team on the official forums • Collect feedback & cascade it in a readable & meaningful format to all company departments • Influencer Management • Event & Project Management

• Help building & growing the online community for World of Warcraft • Engage the game community on all social channels • Translate and publish creative content on social media channels, official forums and blogs • Communicate as voice of the brand on the official game forums • Collect feedback from the community & cascade it in a readable, comprehensive & meaningful format to all related departments within the company • Manage, work and communicate with influencers

• Assisted customers with payment, account, in-game and technical issues by phone, e-mail and live chat. • Communicate and help customers on the official technical support forums. • Worked as part of several internal process teams to help improve the daily work of the customer service teams. • Technical Support Expert and member of a special internal team to help players and colleagues with technical issues and requests.

• Extended vocational Training with Qualification in administration of inventory and logistics. • Coordinate and monitor supply chain operations. • Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs. • Prepare orders by processing requests and supply orders.

• Set up and operate BIHLER machines. • Foreman expieriences in logistics and people management. • Prepare orders by processing requests and supply orders.