Markus Dittrich

- Regularly reverse engineer SQL and Java code to determine root cause of bugs and performance issues in customer environments - Advisement on Oracle and SQL Server configurations for optimum performance with Integrity in large scale environments - Responsible and point of contact for the successful de-escalation of critical customer issues (TRW /ZF , Bosch, Continental, VW, Audi ..) - Being part of the PTC Advisory Board to drive new internal implementations and processes

- Worked with customers and field consultants using phone, e-mail, Webex, Salesforce to diagnose and reproduce reported issues - Stakeholder in R&D teams contributed and provided details around the supportability of new features and implementation - Supported all levels of customers, which at times required escalating to higher tiers and collaborating with other departments to find resolutions - Being part of the customer advocacy program to provide special implementation guidance (Hella, AVL)

- Responsible for conception, implementation and testing of an document management system within Bosch world wide - Creation of Trainingplans and provided enduser training in various Bosch locations

- Successfull implemented a SCCM for software distribution - Installation and maintenance computer hardware and software in the new build aiport terminal

- Vernetzte Computersysteme - Programmiersprachen / Scriptsprachen (C++, VBA, VBS, HTML, Assembler, PHP) - Digitaltechnik - Datenbanken / SPS / Lehrplan teilweise nach MCSA