Martin Guertler

Support and advise customers in the complete scope of all our sowis modules (based on Dynamics 365 Business Central) I deliver solutions and answers to incoming inquiries, where needed in collaboration with the strongest team in the background

I am responsible to hire, inspire, empower and develop our local Service Team to exceed customers’ expectations every day Create a workplace of safety and fun where customer service can continuously improve excellence Coach people and develop a culture of growth mindset, customer obsession and curiosity to bring in and adopt new ideas every day Deal with and ensure supplier requirements and delivery quality is up to Tesla standards Control all financials in the given budget and decrease by 10% YoY

Manage and support our outsource partner performance to ensure best in class support (end-to-end) Develop and suggest long term supplier strategies to Leadership Solely responsible for managing outsource supplier in Dynamics AX EMEA end-to-end. Ensure to get highest possible Customer & Partner Experience (CPE) to satisfy our Premier customers and business partners across EMEA. I enjoy keeping an optimal balance of investment and results. Find the best deal for Microsoft.

Manage and support our outsource partner performance to ensure best in class support Develop and suggest long term supplier strategies to Leadership Solely responsible for managing outsource supplier in Dynamics AX EMEA end-to-end. Ensure to get highest possible Customer & Partner Experience (CPE) to satisfy our Premier customers and business partners across EMEA. I enjoy keeping an optimal balance of investment and results. Find the best deal for Microsoft.

People development (performance & career), business development (Customer satisfaction ,efficience & process simplification) , EMEA projects such as Business Continuity Management (BCM), disaster & risk management, domain business area management