Martin Koch

Extensive industry experience with a focus on the Global Business Services & Shared Service market, retail operations, business change and compliance. Proven track record in the transformational journey to SSC/ BPO and multi tower Global Business Services, focusing on end-to end business model transformation from strategy development to deployment into service operations, location optimisation, automation and digital process transformations as well as business process management.

Extensive industry experience with a focus on the Global Business Services & Shared Service market, retail operations, business change and compliance. Proven track record in the transformational journey to SSC/ BPO and multi tower Global Business Services, focusing on end-to end business model transformation from strategy development to deployment into service operations, location optimisation, automation and digital process transformations as well as business process management.

The Busienss Service Centre (BSC) provides Finance, Customer Service and Procurement services to all Refining and Marketing businesses in Europe. Business Account Management (BAM) drives end to end relationship managment for all services provided by the BSC with key BSC customers. Contributes to the overall strategy of the BSC by understanding the customer needs, identifying opportunities for business growth. BAM also owns overall accountability for the development and review of Service Level Agreements.

Led the development, design and deployment of GBS operating models for new service offerings and transformational opportunities in alignment with GBS plan and strategy.

Management the two largest transformation agendas in the downstream segment for ESA Fuels and Global Lubricants driving the e2e transformation and transition initiatives for both businesses to GBS and BPO, from strategy development through to actual deployment into Service Delivery Operations. Development and delivery of several complex strategic projects involving new operating models across global functions and various global businesses, the creation of new regional COE´s and new global process designs.

Responsible for the management of strategic relationships with key Partners at a business and/or segment level and primary owner of new business development for existing and new services across the different Service Towers like R2R, O2C, P2P, Tax, HR services

2009-2011 Project Lead: Centralisation and standardization of all Fraud & Misconduct reporting in BP Group inc. implementation of a global investigation framework 2003-2009 Audit Manager: Responsible for assessing the group’s systems of internal control and provide independent, objective reports to Group Leadership. Leading e.g. a series of Audits relating to Business Service Centre set-up, BSC Operation Model and BSC Transformation mitigating the Group risk and recommending controls

10+ years in-depth experience gained in retail operations i.e. front line operations (RTM), international management and leadership roles (Sales & Marketing Director, European Sales Manager) and commercial roles (Controlling, Asset Management)

Marketing Controlling Tax Sociology