Martin Vogelbaum

Account Excecutive

Storage GB Sales Germany.

Hardware Sales - Storage Disk - General Business - Germany

Handle inbound and outbound calls achieving 167% of my defined calls target I am seen as a major contributor to Customer Satisfaction scoring 90% CSAT with the lowest average handling time on my team I am very proactive listening to customer needs and setting correct expectations to maximize the customer experience I go the extra mile to improve service and revenue of company by up selling additional solutions to my customers I have a very strong knowledge of hardware and software products

Technical Support for Austria, Germany and Switzerland Technical Support for Mac OS X Tiger (10.4), Leopard and Snow Leopard(10.5, 10.6) Supporting Hardware Related issues ( iMac, Mac Pro, Macbook, Macbook Pro, Macbook Air, Cinema Displays, Airport Express, Airport Extreme, Time Capsule) Achieved 85% Customer Satisfaction Use my own initiative to expand support role by actively selling Apple product

Software Development Company focused on Database, Middleware, and Business Applications Software development and database restructuring for various clients (main customer Hewlett Packard) I interacted directly with customers to identify, qualify and develop an IT infrastructure offer to satisfy the customer needs SQL-Database Administrator tailored to each clients need

Subcontractor for Vodafone, Germany, employing 13 Sales Representatives. I was the licensed representative for Vodafone Home Phone & Internet supply for entire Baden-Württemberg region Door to door sales introducing new telecom and internet bundled products to the market Organized and executed weekly team sales activities and territory planning

Online Sales of RAID Storage Systems, Hardware, Software & Computer Systems Network & Server Administration Services for small and medium Company’s Software Development with ASP.Net

Veteranarian Supplies Co. Developed Interactive Software for customers to demo our products and increase sales volume Implemented dual-backup system for all pertinent company data I enabled efficient tracking of products by developing software that enabled the printing of all the different product codes and tags

B2C Telecommunications and Energy Call Centre Busy call centre offering a diverse mix of products from various telecom companies (1&1,Kabel BW, Arcor, nuon-Energie) Cold calling to generate new opportunities Responsibilities included: measuring the quality level of agents on the phone, call monitoring, checking and regulating the call volume activity, increasing pipeline creation and mainly increasing win rate I achieved my target by 138%

Stuttgart & Köln, Germany) Developed a strong knowledge in B2C sales and door to door sales Over achieved target in the very first month and averaged 25 contracts per week vs. team average of 15 contracts per person per week Within 2 months I became sales team leader and recruited, trained and coached my own team My team and I were selected to help open a new branch in Koln. My responsibilities were to find, interview, hire and train new sales reps.