Masoud Motamedi

• Managing and maintaining service desk plus server and insider modules. • Design and implementation of requests life cycle frameworks. • Design request form templates and service catalog. • Set and communicate policies regarding asset purchasing and use. • Manage asset requests and track to delivery to end user. • Preparing risk analyses and financial, investment, and asset management reports. • By maintaining asset management module, all data of IT assets imported at one database.

• Provided high level of support and maintenance for all network systems, - including hardware and software. • Managed data center including ESXi hosts, setup manageable switches, and routers, maintenance mail server, domain controller, SolarWinds monitoring and VoIP server. • Research and develop IT solutions.

• Planning and implementation of infrastructure of new branch establishment • Administration in providing IT layer 1 and layer 2 support for over 100 servers and 1000 users including (Servers, Services, Manageable switches, routers, and end-user support) • Handling incidents and problem tickets on helpdesk system to provide end-user support. • Up to 10 technicians under supervisory achieved best incident management performance