Mathias Henkel

Angestellt, Director Dynamics CRM Cloud Support Americas/EMEA, Microsoft Corp.
Wallisellen, Switzerland

Fähigkeiten und Kenntnisse

Senior Leader experienced in General Management an
Strategy Development and Turnaround
Results focused / Resilient / Can do attitude
Experienced in Sales
Marketing
Strategy Consulting
Operations
Leading Profit Centers (full P&L responsibility)
People Management
Development and Coaching
Management

Werdegang

Berufserfahrung von Mathias Henkel

  • Current 9 years and 3 months, since Mar 2017

    Director Dynamics CRM Cloud Support Americas/EMEA

    Microsoft Corp.

    Leading a team of 250+ managers and professionals in EMEA and Americas (US, LATAM, Canada) in Support Engineering for Microsoft's Dynamics 365 (CRM) Business. Developing global strategies (and driving execution) for creating business Impact, customer success and cloud transformation for Microsoft and our Partners and customers. Global responsibility for working with Development and Service Engineering teams to jointly drive product and service improvement.

  • 3 years and 4 months, Nov 2013 - Feb 2017

    Director EMEA Global Business Support Dynamics

    Microsoft EMEA

    Leading a team of 150+ managers and professionals in 24 countries in Support Engineering and Premier Support Field Engineering for Microsoft's Dynamics Business in Europe, Middle East and Africa. Developing EMEA and global strategies (and driving execution) for creating business Impact for Microsoft and our Partners and customers, but also responsible for all up operational and business KPI's for running a High Performance Technology advisory organization.

  • 6 years and 4 months, Jul 2007 - Oct 2013

    Director Enterprise Services / Mitglied der Geschäftsleitung

    Microsoft Schweiz GmbH

    Leading a team of 150+ managers and professionals in Strategy Consulting, Project Execution, Support, Sales, Operations and Finance. Quick turnaround within six months in 2007 to re-establish profitability and growth. Doubled revenue in 5 years, tripled profitability. Average annual revenue growth rate of 20% for the last five years. Focus on people coaching, development and team performance. Member of country executive management team.

  • 1 year and 9 months, Oct 2005 - Jun 2007

    Leiter Kunden- und Partnerzufriedenheit / Mitglied der Geschäftsleitung

    Microsoft Schweiz GmbH
  • 3 years and 6 months, Apr 2002 - Sep 2005

    Global Business Manager

    Microsoft Schweiz GmbH
  • 1 year and 5 months, Oct 2000 - Feb 2002

    Vice President Corporate Solutions / Mitglied der Geschäftsleitung

    Alcatel

  • 4 years and 9 months, Jan 1996 - Sep 2000

    Director Marketing

    Alcatel

  • 4 years and 4 months, Sep 1991 - Dec 1995

    Product Manager

    Alcatel

Sprachen

  • German

  • English

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