Matt Bajla

Responsible for P&L, sales and new market development activities in Direct and Indirect channels in Germany, Austria and Switzerland. PAST ROLES: DIRECTOR OF CLIENT SERVICES (GLOBAL) • Develops and manages the Global Client Services Strategy • Manages Large Scale Implementations SERVICE OPERATIONS MANAGER Ramp-Up a 24x7 global L2/L3 multi-vendor support center for EMC, Netapp, SUN, STK and other product lines. • Project lead for upgrading and unifying of global telecommunications infrastructure.

• Develops and manages the Global Client Services Strategy including resource and capability needs, accountability measures, and budget to maximize customer retention. • Provides leadership to the Client Services team consisting of Transition Managers and Program Managers. • Mentors, supervises, and assists the Program Managers in resolving complex situations and advises the Executive Management of critical issues and recommendations. • Voice of the Customer Champion. • Manages Large Scale Implementatio

• Ramping up a 24x7 global L2/L3 multi-vendor support center for EMC, HP, SUN, STK and other product lines. • Project lead for upgrading and unifying of global telecommunications infrastructure. • Design and implementation of corporate & service operations procedures. • Leading process Improvement Initiatives.

Responsible for Germany, Switzerland, Austria, Slovakia, Czech Republic and Poland Manage 36 sales and IT specialists and supervisors. Project management, Process Design / Rollout, Out-Of-Warranty Solutions PAST ROLES: - Teamleader, Dell Busines Support - Technical Support Supervisor - Technical Support Specialist

International Finance and Investments International Accounting Standards MASTER THESIS: Standortverlagerungen innerhalb der EU

Marketing Strategy and Operations General Management