Matthias Unger

Project Management of new business requirements and e-mail migrations Definition of operation procedures: no SLA breach since 2012 PM of Merger & Acquisitions IT infrastructure and e-mail Management of external providers Negotiation with external providers Yearly benchmarking and continuous improvement to realize savings Assessments of business to evaluate impact on technology and processes Leading effective, self-designed workshops and trainings for administrators and servicedesk analysts

Successful execution of an evaluation of a planned pro-ject to migrate business based Notes workflows into SharePoint - > stopped, no benefit Technical analysis of dependencies within a migration from host-based software to SAP Software development: Plan and execute tests of soft-ware

Successful re-definition of operational processes Teamlead 5,5 persons operation of service managemnet tool Change & and release management Mindset in a very heterogenous team Boarding of new customers and processes Project to move of service to Poland

Assignment to manage projects in the following areas: transition & transformation projects, roll-out of new services and processes, migration and infrastructure projects, small and bigger projects (>1 m Euro) in an international environment Setup PMO to introduce new processes, especially finance; deputy leader of the PMO Mentoring and coaching of new project managers Specialties: straighten projects in trouble up, smooth and sustainable handover into production

Responsible for setup of a new centralized e-mail infrastructure Definition SOP Successful outsourcing of the third level to IBM Setup test environment and change management Manage European Roll-out of new software releases Introduction of a deployment process incl. model for charging Member of the Application-Review-Board Technical consulting Setup of approx. 2000 Notes servers in cooperation with the manufacturer and local IT Administration and (on site) support

Biologie und Sport

Biologie und Sport