Maximilian Alexander Wloch

Angestellt, Customer Experience Consultant, MHP – A Porsche Company
Berlin, Germany

Fähigkeiten und Kenntnisse

Psychology
International experience
Business Economics
Team leadership
Consulting
Management
Customer service
Scrum
Project Management
German
User Experience
Leadership
Customer Support
Economics
English Language
Business administration
User experience design
Customer Relations
Customer Relationship Management
Chatbot
MS Office
Interface Design
Efficiency
innovative
Customer Experience Management
After Sales Management
Philosophy
Social science
Social pedagogy
Microsoft Excel
Artificial intelligence
Marketing
Mobility
Responsible
independent
Reliability
Loyalty
Entrepreneurship
Integrity
Motivation
Professional experience
Discipline
Sales talent
Leadership skills
Commitment
Technical Knowledge
Flexibility
ambitious
Atlassian Jira
Jira
SPSS
Confluence
Atlassian Confluence
SAP
Python
Design Thinking
Certified Scrum Master
Salesforce CRM
SAP CRM
CRM Systems
AI

Werdegang

Berufserfahrung von Maximilian Alexander Wloch

  • Current 4 years and 1 month, since May 2022

    Customer Experience Consultant

    MHP – A Porsche Company

    Example: Drove the integration of AI-powered CRM strategies as Product Owner for leading automotive OEMs (e.g., implemented dealer chatbot)

  • 6 months, Sep 2021 - Feb 2022

    Behavioural Economics Consultant

    FehrAdvice & Partners AG Behavioral Economics Consultancy Group

    Example: Consulted multiple clients (e.g., banking and finance industry) with insights from behavioural economics.

  • 5 months, May 2018 - Sep 2018

    Local Pioneer and Salesman

    unu GmbH

    • Grew UNUs share in the local Dutch market from zero to well-running sales • Presented electric scooter on markets in front of large audiences (>100)

  • 11 months, Sep 2016 - Jul 2017

    24 Hour Care Assistant

    ASB Arbeiter Samariter Bund

    • Managed physiological and psychological issues of patients with profound disabilities • Delivered immediate, life-saving solutions and guided the daily routine of patients

  • 1 year and 1 month, Sep 2015 - Sep 2016

    Customer Service Associate

    Amazon

    • Obtained insights into the philosophy of a globally operating company • Specialised in handling international, escalated contacts • Focused on efficient, customer-oriented problem resolution

Ausbildung von Maximilian Alexander Wloch

  • 11 months, Nov 2020 - Sep 2021

    Justice

    Harvard University

    • Prof. Michael Sandel teaches the fundamentals of political philosophy • Understanding of social and criminal justice, and the roles they play in modern justice • Deeper sense of the philosophy that underlies modern issues such as sustainability

  • 1 year and 1 month, Sep 2020 - Sep 2021

    MSc Psychology of Economic Life

    London School of Economics and Political Science

    Specialisations: Economic systems and current sustainable, economic trends; consumer psychology • Led team consisting of 5 students coming from different countries and academic backgrounds • Took initiative to develop teacher and parents communication platform to improve homeschooling

  • 7 months, Sep 2019 - Mar 2020

    Responsible Innovation

    TU Delft

    • Unique collaboration: Leiden University, Delft University of Technology and Rotterdam School of Management • Designed and presented strategy to implement hydrogen in EU heating system to companies (>50) • Obtained support from global players and boards, e.g. Vattenfall, Gazprom, Hydrogen Europe

  • 2 years and 11 months, Sep 2017 - Jul 2020

    Psychology

    Leiden University

    Specialisations: • Applied Cognitive Psychology • Cognitive Neuroscience • Social and Organisational Psychology • Economic and Consumer Psychology • Thesis: “Investigating financial incentives for health behaviour change”

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Spanish

    A1-A2 (Grundkenntnisse)

  • French

    A1-A2 (Grundkenntnisse)

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