Md Nazim Uddin
Angestellt, Assistant Manager, ICT Voice, Scicom (MSC) Berhad, Kuala Lumpur, Malaysia
Kuala Lumpur, Malaysia
Werdegang
Berufserfahrung von Md Nazim Uddin
Bis heute 8 Jahre und 2 Monate, seit Mai 2016
Assistant Manager, ICT Voice
Scicom (MSC) Berhad, Kuala Lumpur, Malaysia
• Contact Center solution design and implement the Scicom global multi-vendor call center/voice related infrastructure • Involve long range or strategic Contact Center /voice communication plans • Play a key role in managing voice projects, new change request and successful delivering of Contact Center solution • Provide technical support on 28+ hosted contact center operation globally
6 Jahre und 2 Monate, Feb. 2010 - März 2016
Assistant Manager, Contact Center & Unified Communication Systems
Vimpelcom Group - Banglalink subsidiary
Plan, develop and manage Contact Center and Unified Communication Applications & Systems with the objective to ensure operational continuity and process excellence within the limits of technology strategy, senior management directives, and company’s established policies and procedures.
1 Jahr und 9 Monate, Mai 2008 - Jan. 2010
NSS/PBX Engineer, Technology Division
Telephone System International Inc. TSI NJ, USA (AWCC subsidiary)
• Design, develop and implement call center & IP telephony systems related business solution
8 Monate, Sep. 2007 - Apr. 2008
System Engineer
Telenor Group (GrameenPhone subsidiary)
• Manage IT Support Operation (Service Desk) in HQ, Call Centers & Regions throughout the offices in Bangladesh
Ausbildung von Md Nazim Uddin
5 Jahre, März 2002 - Feb. 2007
Computer Engineering
American International University-Bangladesh (AIUB)
Sprachen
Englisch
Fließend