Meher Hasnain

Led digital transformation initiatives across Retail Banking, driving product roadmaps, customer journeys, process automation and technology delivery. Coordinated Business, Technology, Operations, Risk, Compliance and external partners to deliver strategic digital products. Established project governance, KPIs and reporting mechanisms, while using customer adoption, transaction volumes and business metrics to optimize products, improve customer experience and drive continuous improvement.

Led end-to-end Digital Banking product delivery across Cards, Payments and Digital Channels, including Mastercard, PayPak and digital card programs. Managed product roadmaps, vendor onboarding, scheme certification, UAT, integrations and go-live. Drove cross-functional collaboration across Technology, Operations, Risk, Compliance and partners. Led digital transformation, regulatory governance and payment initiatives, including switch migration and POS acquiring, improving customer adoption and engagement.

Led technology and digital transformation projects for EMI financial services, managing end-to-end delivery, requirements, UAT, risk, SLAs and stakeholder coordination. Delivered digital onboarding and PayMax mobile platform integrating NADRA, 1LINK and Zong services,including OCR and facial recognition. Developed dashboards, CMS and monitoring solutions to improve operational performance. Supported SBP compliance, audits, licensing and commercial launch while managing risks, issues and project dependencies

Led UAT & channel operational support for Digital Banking and Branchless Banking platforms, managing project timelines, requirements, test cases, defect resolution and production readiness. Coordinated cross-functional teams for digital product development, integrations and deployments, including PayMax, mobile banking, BVS, debit cards and retail payments. Delivered end-to-end testing, stakeholder reporting,process improvements and system training while supporting risk management and operational continuity

Managed nationwide Mobile Financial Services operations across UPaisa, Meezan UPaisa, international remittance and government payment programs. Led UAT, USSD integration, operational support and product deployment for Islamic financial services and digital payment solutions. Supported G2P financial inclusion projects reaching 300,000+ beneficiaries across 30 districts and launched international remittance services at 135 locations, including agent training, onboarding and operational management.

Coordinated nationwide Financial Services activities across Mobile Financial Services, supporting new client acquisition, resource allocation and project launch planning. Assisted senior management in evaluating business and operational options to support successful financial services initiatives. Managed nationwide collection and consolidation of daily MVR reports, providing timely operational information and management insights to support decision-making, performance monitoring and execution.

Performed services as coordinator nationwide for BISP (Benazir Income Support Program), NADRA Bill Payments and PTCL Bill payment, responsibility