Melanie Vinzent

• Win of new leads/customers • Conducting, gathering and analyzing of market research to identify new opportunities • Planing, managing and executing all webinar initiatives • Organizing registration and follow up for each Webinar • Developing of benchmark criteria to measure the effectiveness of the webinar

• Establishing a Customer Care Center from concept to final realization • Managing existing customer and identifying cross selling an upselling potential • Central coordinator for support and service requests • Working closely with the sales and support team to approach customers in a consistent, reliable and sustainable way

• Consulting and support of customers and potential buyer • Sales of new BMW brand cars • Consulting in the field of Leasing and Financial Services (BMW Bank) • Processing all correspondence and documentation in relation to the vehicle order, sale, financing and delivery

Private Auszeit für Reisen

• Long standing project experience in the area of Retail (initial Workshops till Go-Live) • Sub Project manager in the area of Retail • Proof of Concepts in the area of Retail for several customers • Blueprint Reviews for SAP Partners • Training Referent for SAP IRT 310

Seit 2004 als Berater tätig.