Methsri Wickramarathna

• Provided consultation expertise to International Service Providers such as Dhiraagu – Leading digital services provider in the Maldives. • Developed and implemented Engineering team-based design projects. • Conducted employee recruitment and training.

• Troubleshoot, Isolate & rectify company Network Infrastructure related issues. • Monitor existing company Network Infrastructure and performed regular Housekeeping to mitigate issues and improve network performance. • Trained engineers on new technology and security strategies. • Designed & implemented new technologies on company Island Wide network.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions. • Identify issues relating to the company Backbone as well as company Customer Links & troubleshoot and rectify the related issues or if unable to proceed, assign the issues to the relevant Department/s. • Maintaining & Monitoring ISP Data center.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions. • Identify issues relating to the company Backbone as well as company Customer Links & troubleshoot and rectify the related issues or if unable to proceed, assign the issues to the relevant Department/s. • Repair and Configure 3G Routers & Configure Voice Routers. • Creating reports about company Backbone Links and Customer Links.