Micah Angelie Pascua

• Maintain registers and reports for Import and Export Operations. • Data entry for Import and Export shipments. • Handle Corporate Clients and Accounts. • Processing Bill of Entry for customs documentation in E-Mirsal 2 in Dubai Trade web portal. • Daily and Monthly Invoicing to Clients. • Handling the entire Job requirements for Import and Export Shipments. • Liason with carriers and shipping agents as per the requirements and with Dubai Customs & Port Authorities.

- Develop a strategy the team will use to reach its goal - Provide any training that team members need - Communicate clear instructions to team members - Listen to team member feedback - Monitor team member participation to ensure the training they providing is being put into use and also to see if any additional training is needed - Manage the flow of day to day operation - Create a report to update the company on the team’s progress

- Deal directly with the customer - Respond promptly to the customer inquiries - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle product and services inquiries - Provide pricing and delivery information - Performa customer verification - Provide feedback on the effiency of the customer service process -