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Michael Pflocksch

Employee, Director Operations Support Management, STRÖER Dialog Group GmbH

Hamburg, Germany

Skills

Customer Service
Work@Home
Reorganisation
Interessante Kontakte
Inbound
Outbound
CRM
Customer Self Service
multichannel Kundendialog
web services
Sales Services
Sales after support
Outsourcing
BPO
Interimsmanagement
Qualitätsmanagement
ACD

Timeline

Professional experience for Michael Pflocksch

  • Current 1 year, since Jul 2020

    Director Operations Support Management

    STRÖER Dialog Group GmbH

    Verantwortungsbereich: Workforce Management, work@home, Business Implementation, Qualitäts- und Prozessmanagement Operations

  • 2 years, Jul 2018 - Jun 2020

    Director Operations & Account

    STRÖER Dialog Group GmbH

    Business-Unit Leitung innerhalb Ströer-Dialog-Group, Verantwortung für vier Communication Center inkl. Account-Management / > 1.500 MA, 15 Accounts, Prokurist

  • 4 years and 6 months, Jan 2014 - Jun 2018

    Leiter Strategische Unternehmensprojekte

    D+S communication center management GmbH

    Mitglied der Geschäftsleitung

  • 4 years and 7 months, Jun 2009 - Dec 2013

    Managing Director

    D+S Communication center management GmbH

  • 2 years and 5 months, Jan 2007 - May 2009

    Bereichsleitung Vertrieb, Prokurist

    walter services Media Tech GmbH

  • 4 years and 4 months, Sep 2002 - Dec 2006

    Director Customer Services

    Premiere Fernsehen GmbH

  • 1 year and 5 months, Apr 2001 - Aug 2002

    Bereichsleitung Qualität Customer Service

    Premiere Fernsehen GmbH

  • 1 year and 5 months, Apr 2000 - Aug 2001

    Geschäftsführer

    Call Center Augsburg GmbH ( heute: D+S CC Augsburg)

Educational background for Michael Pflocksch

  • Wirtschaftswissenschaften

    Universität Hamburg

Languages

  • German

    -

  • English

    -

Wants

Customer Service Professionals
business Kontakte
Führungskräfte cc Operations

Interests

Sport
Henning Mankell

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