Dr. Michael Schmidt-Voigt

Making sure that you provide your clients with world-class customer experience. Presales are often seen as trusted advisors by our customers and therefore have a big role to play to steer customers successfully from contract signature to project initiation. By staying engaged we can position our selves to help customers explore new elements of their CX platform. Such long-term, collaborative engagement is the gold standard to which presales must aspire. At the end it’s all about trust and understanding.

LMU München Max-Planck-Institut für Astrophysik, München