Michaela Mackova

Sales expert responsible for delegates on our finance events: - market research, analysis & evaluation of potential clients - database management (maintaining and improving existing database, adding new entries, suggesting improvements) - negotiating terms and conditions with clients

Responsible for Wholesale banking clients mainly in Germany and other SWE Countries. - Supporting clients with their banking questions related to products or in general. - Creating audit and bank confirmations for the clients and supporting them via phone and email. - SPOC for migration of the support from Germany to Slovakia - SPOC for education of newcomers and creating of training materials. - Creator and Asset owner of Knowledge-base - Cooperation with other ING branches on daily basis

IS Contracts administration: technical contract changes & invoicing (SAP) - Presentation and education focal point - validating & updating processes, education of newcomers - Innovations focal point - tester, close cooperation with developers - Operational Excellence in Centers (OPEC) - project based on improvement of processes with leadership and developers - Certificate of Excellence (granted for positive attitude, dedication to operations and working under high pressure with quality and speed)

- Diploma Thesis: Biometric technologies and privacy security in Banks in Slovakia

Bachelor Thesis: Image of a Marketing Manager