Michel van Roon

After 17 years of experience in used car retailing & remarketing, I was still facing patchwork solutions for the critical remarketing processes. We created an innovative used car retailing and remarketing platform (Used Car Controller) that saves time, increases efficiency and optimizes used car profits. Meanwhile we added a Used Car MarketInformation and a tool to create & manage pre-paid maintenance contracts (Car Service Plan)

Strategie, Business Development

Responsible for increasing sales & improving retail quality in the biggest CarNext countries: France, Spain, Portugal, Netherlands, Denmark, UK & Turkey. Together with the country MD's or Sales Managers I was able to improve: - Sales (B2C) - NPS (B2C) - Lead processes - Sales processes - Emphasis on Car Quality - Employee satisfaction

Succesfully implementing the carefully developed retail network strategy, leading to 45 CarNext Used Car stores end of 2019. These stores realize a pure B2C used car sales volume of 39.600 units Succesfully executed the Pan-European Multi Language CarNext Onboarding Program, directly contributing to B2C sales with a robust NPS score of 73 (a unique high score in the automotive retail segment).

Part of the early CarNext team that started the retail strategy of Leaseplan acrosse Europe. My role was to set up and exectue the 'CarNext by Leaseplan' retail network strategy for 23 countries - Store Business Case Development - Real Estate Search - Setting up project management & hiring team of retail specialists - Central Store Launch Coordination & Support - Setting up Pan-European Employee Onboarding & Training Program to train & educate the CarNext way of selling

Business Development, Network Development, Marketing, Sales

Marketing, Business Development, Accounting