Mike Fresenborg
Angestellt, Teamleader Escalation Management, BWI GmbH
Köln, Deutschland
Werdegang
Berufserfahrung von Mike Fresenborg
Lead Service Manager - Service Management Coordination - Escalation Management
- Managing cloud escalations in the SaaS and IaaS/PaaS area - Representative in the EMEA communications team - Business reporting - Development of the escalation tracking system
The Critical Accounts department manages Customer and Executive escalations on the highest level in Oracle. It coordinates with all Oracle lines of business to resolve product related escalations for strategic Customers. Reporting to the EMEA Critical Accounts Vice President, I am responsible for managing all new escalations raised to Critical Accounts, Critical Accounts Manager allocation, capacity planning for the EMEA team, on-call duty for management and executive escalations.
Representing Oracle as a project member in a highly visible customer software upgrade project Dedicated management contact for customers with a special solutions contract
First, second and third level support for the Oracle Financials product family. Specialized in General Ledger, Fixed Assets, Payables and Core Technology
2 Jahre und 11 Monate, Dez. 1996 - Okt. 1999
Accounting Systems Manager
Toys R Us
As the head of Accounting Systems department Europe I was responsible for the financial systems (Oracle and connected systems)
10 Jahre und 3 Monate, Sep. 1986 - Nov. 1996
Chief Administrative Officer
City of Cologne
Personnel administration, Operating costs billings, Introduction of a cost and performance calculation (SAP R/3), Network and operating system administration, IT user support and training, Official duties in construction supervision
Ausbildung von Mike Fresenborg
1999 - 2002
Wirtschaftsinformatik
Köln
Sprachen
Deutsch
Muttersprache
Englisch
Fließend