Mikhail Rodionov

- L4 support for ALZ - deployments, policies etc. - Terraform, GitHub Workflows, ALZ, Azure Policies, PowerShell, Bash, Azure CLI

- Deployment/support/maintenance of development and test sandboxes and replica environments - Work on deployment framework, greenfield deployments and upgrades - Azure, AKS, Terraform, Helm, Ansible, Python, Bash

- Provisioning, configuring and monitoring of Azure resources in multi-subscription environment used by various data pipelines and (mainly) data processing applications and further platform level support for those - Automation and scripting with PowerShell, Azure CLI and Azure DevOps toolchain - Cloud platform/applications compliance (controls design/documentation)

Delivered T2/T3 support services for K2 customers in EMEA region: - Product Support - K2 Cloud and K2 Platform Classic - Professional Services - on-premise product installations and upgrades, audit and troubleshooting of platform deployments and solution architectures Achievements: - Had constantly high NPS - Promoted internal and external product knowledge sharing culture, mentored junior colleagues - Contributed substantially to official and unofficial technical product documentation for various audiences

Support and maintenance of UAT and development environments for commodity trading systems for company's customer (major international bank). Cooperation with bank and Luxoft Commodities IT team members in Russia, UK and USA, Bank Production Services and infrastructure departments worldwide. Applications: OpenLink Endur ETRM (Energy Trading and Risk Management), TradeConnect.

Second line applications and desktop environment support for about 3500 company's users in CIS region. Technical lead for document management system project built around HP Autonomy WorkSite software solution. I was in charge of initial planning for WorkSite servers deployment, user base training and further 2nd/3rd line support of deployed solution.

Assistance to European IT in offering ongoing support to Moscow office users to provide a stable, secure, and reliable working environment. Install/reconfigure desktops/laptops/printers as required, and solve or escalate local IT issues. Environment details: Windows operating systems, Office products. Work on on-call basis.

Manage relationships with vendors (purchasing of equipment, consumables, equipment support and warranty contracts). Support of local IT infrastructure, applications and users (on-site/remote). Ownership and closure of all incidents related with local infrastructure and applications. Escalation and resolution control for incidents related with outsourced IT services. Ensuring smooth and effective cooperation with UK based managed IT services provider.

- Office relocation project and full IT support of small size office - 1st/2nd line IT support (LAN, infrastructure, applications) - End-users trainings on working with new software - User training experience included work with employees with very limited ICT skills Applications: local specialized software (tax reporting, electronic banking clients) / Technology stack: Windows Clients, Microsoft Office, Microsoft ISA Server network printers, laptops, UPS, CCTV, LAN