Muhammad Iqtada Kamal

• Managed and configured data networks, CCTV systems, access control systems, public addressing systems, cPanel, and Kaspersky antivirus. • Managing backups and recovery of routers, switches, firewalls, Avaya, and Active Directory. • Managing Active Directory, file sharing, rights management, and group policy. • Configuring all types of printers, scanners, barcodes, POS machines, Card biometric readers, CCTV, projectors, and Windows.

• Monitoring the operation of various servers, host systems, and network components. • Monitoring of ATM transactions all over Pakistan through Phoenix. • Monitoring and identifying faults of ATMs in Pakistan. • Initiate and execute the COB (Close of Business). • Reset Card Pro and Card Portal through the core banking application (a credit card application of the bank). • Coordinates with branches and banking support staff for the resolution of transaction issues during online and offline mode.

• Diagnosing and solving hardware/software faults. • Installs configure and support operating systems, i.e., Windows XP, 7, 8, and 10. • Installs configures and supports desktops, laptops, and miscellaneous peripheral hardware. • Manage the entire active directory. • Working on Office 365, Microsoft Exchange admin center. • Resolve customer issues on the ServiceNow ticketing system. • Gathered system information and created professional reports.